Refund Policy

At Mizyan your satisfaction is important to us. If you are not fully happy with your purchase we are here to help.

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Eligibility for Refunds

You may request a refund for items that meet the following conditions:

• The item is unused, unwashed, and in its original condition

• All tags and packaging are intact

• The request is submitted within 14 days of receiving your order

Items that are worn, damaged, or returned without original packaging may not be eligible for a refund.

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How to Request a Refund

To start a refund request please contact our customer support with your order number and a brief description of the issue. Our team will respond with instructions for returning your item.

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Return Shipping

Customers are responsible for the cost of return shipping unless the product arrived damaged or incorrect. We recommend using a tracked shipping service when sending items back.

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Refund Processing

Once we receive and inspect your returned item we will notify you of the approval or rejection of your refund.
Approved refunds are issued to your original method of payment within 7 to 14 business days depending on your bank or payment provider.

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Exchanges

If you wish to exchange an item for a different size or color please contact us. We will help you find the best option based on availability.

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Damaged or Incorrect Items

If you receive a damaged, faulty, or incorrect product please notify us within 48 hours of delivery. We will replace the item or provide a full refund.